Terms of use

Cagebox is operated by Kostiantyn Palianychka, autónomo registered in Spain (NIE Z0393931S), based in 03540 Alacant, España. Contact: support@cagebox.dev. For paper correspondence, request the postal address by email.

Cagebox is a young service. Features, capacity limits, and prices may change — we will tell you before any change that affects what you are paying for. If we have to take the service down, reset a host, or wipe something destructive, we will email you first whenever it is humanly possible.

Plans are billed through Stripe in US dollars: subscriptions monthly, the Day pass as a single one-time payment. Prices shown on our site are the final amount you pay. For new customers they are currently: Day pass $5 one time, Agent + Computer $20/mo, and Agent + Computer + credits $50/mo. Our earlier plans are no longer sold; customers who subscribed to one keep its price and limits for as long as that subscription continues. Where local VAT or equivalent consumption tax applies (Spanish IVA, EU consumer VAT, etc.), it is included in that price and remitted by us to the relevant authority. Model credits included in a plan are part of its price (see "Model credits" below). Model API costs on your own key (OpenAI, Anthropic, OpenRouter, etc.) are paid directly to those providers and never pass through us.

Model credits pay for the AI model your agent thinks with, so you don't need your own account with a model provider. Requests paid with credits go through our model relay to the model provider (see the Privacy policy).

• Credits can only be used by your agents and computers running on Cagebox. The model key placed inside your agent works only from Cagebox servers — requests from anywhere else are refused. Don't copy it out of your agent or share it; if you do, we may revoke it.
• Usage is counted against your credits at our per-token rates for each model.
• Credits have no cash value and cannot be transferred, and unused credits are not refunded or paid out. This doesn't affect the pro-rata refund of your subscription described below when we change or discontinue the plan. On the Agent + Computer + credits plan you get $50 of credits for each 7-day window, which opens with your first model request; unused credits don't carry over to the next window. Credits end when your Day pass or subscription ends.
• We choose which models credits cover and may change that list. The dollar amount of credits in your plan does not change during a period you have already paid for.
• The Agent + Computer + credits plan is a Preview with limited availability. When it is full, new customers can join a waitlist.

Agent + Computer + credits is a Preview. Because model credits depend on third-party providers, we may change the models credits cover, replace a model with one of comparable capability, adjust per-token rates, or change or discontinue this plan. We'll tell you by email and in the app at least 14 days before a change that reduces what you get (sooner only if a provider withdraws a model or for security or legal reasons). If you don't accept the change you can cancel before it takes effect and we'll refund the unused part of your current billing period. If we discontinue the plan we'll move you to Agent + Computer ($20) or cancel and refund the unused part — your choice. Temporary unavailability of a model or of credits is not a change of plan; we'll restore it as soon as we can, and you can always use your own model key on the same agent.

Under EU consumer law you have a 14-day right of withdrawal from distance contracts for digital services. Cagebox is a hosted compute service that is delivered to you the moment you pay — your agent and its computer can be set up and start working within a minute. By subscribing to a paid plan or buying a Day pass and accepting these terms at checkout, you expressly request that the service begin immediately and acknowledge that you waive your 14-day right of withdrawal once it does. The payment is that express request. The Day pass's 24 hours start when you pay; unused time and credits are not refunded.

For subscriptions: if you change your mind before you create your first agent and within 14 days of payment, email support@cagebox.dev and we will issue a full refund. Once you create an agent the service has begun in full.

Day pass. New customers may buy one Day pass: a single payment of $5 for 24 hours of service, including $10 of model credits. It does not renew and nothing more is charged when the 24 hours end. The Day pass is available once per customer. When the 24 hours end your agent goes to sleep; its data, including its files, history and its computer, is kept for 7 days and then permanently deleted and cannot be recovered. Subscribing within those 7 days restores the agent and its computer with everything intact. Customers who started the former 7-day free trial keep the terms they accepted at the time.

Other than the 14-day right of withdrawal described above and the pro-rata refund when we change or discontinue the Agent + Computer + credits Preview (see Model credits), paid plans are non-refundable. You can cancel at any time from the Billing page (which opens the Stripe-hosted customer portal) and your subscription remains active until the end of the current billing period — your agents continue working until that date. A plan switch takes effect right away; Stripe charges or credits the difference for the rest of the billing period on your next invoice.

If our service fails on our side and your agent is unreachable for more than 24 cumulative hours within a billing period through our fault, contact support@cagebox.dev and we will refund the affected pro-rata portion. This applies regardless of the waiver above — EU consumer law requires it and we agree.

When your subscription ends — whether you cancel it from the Billing page or a payment fails after Stripe's standard retry attempts — your existing agents are paused immediately and their overlay disks (containing everything inside the VM) are retained for 30 days. During those 30 days you cannot create new agents or wake the paused ones, but the data is preserved. If you re-subscribe within that window your agents resume exactly where they left off. After 30 days the disks are permanently deleted and the agents can no longer be recovered.

You own the prompts, configs, conversations, and outputs your agent produces. We provide hosting and isolation. We do not claim any right to use your data to train models or build features. Processing of your personal data is governed by our Privacy policy. For the purposes of GDPR, Kostiantyn Palianychka is the data controller for personal data we hold about you (account email, billing information, audit logs). You have the rights to access, rectify, erase, restrict, port, and object to processing, and to lodge a complaint with the Spanish Data Protection Authority (AEPD, aepd.es).

Don't use Cagebox to generate abusive or illegal content, to attack third-party systems, to spam, or to mine cryptocurrency inside the VM. We host long-running stateful agents; if your workload is obviously hostile to other tenants or to the wider internet, we will shut it down.

The service is provided "as is", with no uptime guarantee and no warranty beyond what local consumer-protection law forces us to accept. Don't run anything on Cagebox that can't tolerate downtime. We will refund pro-rata under "Refunds" above when downtime is on our side; beyond that, our liability is limited to the amount you paid in the 12 months preceding the claim, to the extent the law allows such a limitation.

If a Cagebox-hosted agent is being used to harm users, violate the law, or attack third parties, we may suspend or terminate the account without prior notice. We will email you what happened and why, and you can appeal by replying to that email.

Send complaints to support@cagebox.dev. We aim to respond within one month. EU consumers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these terms. For material changes to an existing paid subscription we will email you at least 30 days in advance. If you do not accept the new terms you may cancel before the change takes effect and the change will not apply to you. Changes to the models, rates and availability of model credits on the Agent + Computer + credits Preview follow the notice and refund rules under "Model credits" above.

These terms are governed by Spanish law. Disputes will be resolved in the courts of Alicante, except that consumers resident in the EU retain the right under Regulation (EU) 1215/2012 to bring proceedings in the courts of their place of residence.